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Exchange/Return Policy

At Hintz, we strive to provide our customers with the highest quality products and an exceptional shopping experience. We understand that sometimes returns or exchanges may be necessary, and we are here to assist you in such situations. Please read our Exchange/Return Policy below:

Eligibility for Returns/Exchanges:

We accept returns or exchanges for items that are unused, unwashed, and in their original condition with all tags and packaging intact.

Items must be returned/exchanged within 5 days of the purchase date.

Return/Exchange Process:

To initiate a return or exchange, you can place an exchange or return from my order section or please contact our customer service team at information.hintz@gmail.com Provide your order number and details of the item(s) you wish to return or exchange.

Our customer service team will guide you through the return/exchange process and provide you with a return/exchange authorization.

Pack the item(s) securely in the original packaging or similar protective packaging.

Include a copy of the original invoice or order confirmation inside the package.

Return Shipping:

For returns due to our error (e.g., incorrect item shipped, defective product), we will provide a prepaid shipping label or arrange for the item to be picked up at no cost to you.

We recommend using a trackable shipping method to ensure the safe return of the item(s). We are not responsible for any lost or damaged packages during the return shipping process.

Refunds:

Once we receive and inspect the returned item(s), we will process the refund within 3-5 business days.

Refunds for Prepaid orders would directly be initiated to source account and COD order will be refunded in the form of COUPON CODE ONLY.

Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

HINTZ

Return and Replacement Policy

Thank you for shopping at Hintz Brand.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on return and replacement. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Replacement Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to HINTZ,95 , OKHLA VILLAGE, Jamia. Nagar, New Delhi 110025

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

The website refers to Hintz, accessible from hintz.co.in/

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order Before Shipping without giving any reason for doing so.

The deadline for canceling an Order is Before the Shipping

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: information.hintz@gmail.com

By visiting this page on our website: https://hintz.co.in/contact

By Phone/Whatsapp Support: Number – +91 9971666836

Conditions for Replacement

We are pleased to inform you that we have a hassle-free replacement option available for you. Rest assured, our aim is to make the replacement process as seamless as possible. We do not require you to answer any questions with some fare norms and we will promptly provide you with a new product.

Thank you once again for choosing our store. Your satisfaction is our utmost priority.

Policy Norms:

The Goods were purchased in the last 5 days

The Goods are in the original packaging

If any of the goods are damaged, kindly provide us with a video or pictures of the damaged product. This documentation is crucial to initiate the replacement as soon as possible. Your cooperation in providing visual evidence will greatly assist us in expediting the resolution.

Replacing Goods

If your product is damaged upon delivery, no worries. Just initiate a replacement ticket with us, and we will replace the product. Alternatively, you can send the parcel to the address below. We will reimburse the courier charges up to a maximum of 130 Rs per return shipment.

HINTZ 95 ,OKHLA VILL, J. Nagar, New Delhi 110025

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: information.hintz@gmail.com

By visiting this page on our website: https://hintz.co.in/contact

By phone number: 9971666836

Hintz, a brand built on the values of innovation and craftsmanship, is a Luxury premium leather goods company focused on manufacturing high-quality leather products. Our leather products are handcrafted from the finest leather and have that exceptional detail that sets us apart from the rest.

Our Policies

Shipping Policy

Terms & Conditions

Return and Refunds

Our Warehouse

Hintz

95 , OKHLA VILL, J. Nagar, New Delhi 110025

Customer Support:

10:00 AM to 6:00 PM (Mon-Sat)

WhatsApp. : +919971666836

Call:+919971666836

Email : information.hintz@gmail.com

Please Note: Sunday Orders will be processed on Monday

Supported Payments

Visa Card

Credit Card

MasterCard

Google Pay

Amazon Pay

UPI

Cash on Delivery